You’ll get invited to our project portal via ClickUp, which will have everything you need to know like timelines, due dates, revisions, etc. We’ll be doing everything via ClickUp, so keep the link handy and notifications on!
PROJECT
Portal
Yeehaw! After these things are done, we’ll start the project and get 1 step closer to the design of your dreams. Should you have any questions at any point during the project, just send us an email or chat via ClickUp.
START
the Project
Once you join ClickUp, you’ll see some client tasks already assigned to you! There are some things we’ll need you to tackle as soon as possible so that we can do our part in a timely manner. All the materials you need for these are in the description of each task in the portal.
CLIENT
Tasks
In ClickUp, you should see a task titled “Schedule a Call” to talk strategy, chat about the project, and also answer any questions you have before we get started. This is mainly optional, so if you prefer to not do it, no problem!
KICK-OFF
Call
WELCOME GUIDE
ONBOARDING
WELCOME GUIDE
Client Tasks & Responsibilities
CLIENT TASKS & Feedback
Please make note of the task we’ve assigned to you in ClickUp and when they are due ahead of time so you
can prepare and work on them with enough time!
Please make sure you’re respond to ClickUp messages and emails promptly! If anything happens, just let us know and we can work through it together. Also, pls be kind (we’re sensitive).
TIMELY (kind)
Communication
PAYMENTS &
Timelines
If you’re late with any of your tasks, it sets our side back. Let us know if you anticipate any delays and we’ll do the same! Please make sure all payments are paid on time so we can focus on the design part.
TIPS for Success
WELCOME GUIDE
Studio Policies
Schedule meetings with us via this link We prefer ClickUp chats & comments over email and we like to avoid meetings if it’s something we can do via chat! P.S. Please don’t try to reach us via Instagram DM.
MEETINGS &
Messages
Sometimes we work at night or on the weekends, but that doesn’t mean we’re reachable at those hours! Business operates M-T from 10am to 5pm / F 10am to 1pm and we like to take holidays off.
BUSINESS
Hours
LATE PAYMENT > 5 days = fee of $100 per each week
SUBSTANTIAL DELAYS = 20%*
DELAY/ RESCHEDULING/SUSPENSION FEE = 20%*
RUSH FEE = 20%
SUBSTANTIAL CHANGES = $150/HR
(Fees represented are percentage of total project fee; ex.
20% delay fee for $4,000 project is a $800 fee)
ADDITIONAL
Fees
WELCOME GUIDE
Copyright & Legal Policies
We will be sending you the full-resolution brand files and all the promised deliverables at the end of the project. However, we will retain copyright and not assign it to you until the final payment has been fulfilled. Should any balance be due and left unpaid, we will revoke all rights to all work.
FILE DELIVERY & Usage Rights
NO EXCEPTION
Policy
By signing up to our payment plans, you’re agreeing to paying all payments in full in order to attain copyright use of the deliverables. This requires that you turn on Auto Pay and provide essential information like birthday and billing address. You also agree to the terms of our payment processor.
PAYMENT
Policies
In the event of default payments or evasion, we will have to pursue either legal action or debt collection. You are responsible for covering all legal fees and collection fees that are incurred during recovery.
LEGAL FEES &
Collections
WELCOME GUIDE
Frequently Asked Questions
Anytime you’re feeling unsure about everything, please let us know! This process should be fun and exciting, so it’s our mission to make sure you’re comfortable—not confused. You can either email us, send us a question via ClickUp, or schedule a call to talk over anything.
What if I’m confused or have a question?
Should I anticipate any additional costs?
If you need more time to complete a deadline or task, just let us know and we can make it work! However, if you’re anticipating significant delays, let us know so we can discuss potential rescheduling options or work around it.
What if I need more time for the project?
In your ClickUp tasks, we have listed everything that you need to get started! Whether it’s for branding, web, or collateral, we’ll make sure to let you know ahead of time. If you have a question about anything, just message us!
What should I have prepared before we start?
Can I have multiple people work on this with me?
WELCOME GUIDE
RESOURCES & TUTORIALS
DUBSADO
Scheduler
We’ll be using this platform to handle all project tasks, timelines, and communication. It’s really important that you feel comfortable with the platform, so view the tutorial below:
CLICKUP
Project Management
DUBSADO
Contract + Invoice
We sent the proposal & contract that you used to book the project via this platform. You’ll get access to our client portal, where you can handle all payments and view your project docs
PLAYBOOK
File Storage
We’ll be using this platform to store all of our files and brand assets! It’s like DropBox, but better. At the end of the project payment, you’ll be receiving copyright assignment here too.
tutorial →
tutorial →
tutorial →
tutorial →
WELCOME GUIDE
Feedback Guidelines
Ask Questions and Understand the “Why”
If you’re not sure about something or don’t get why we made the design decisions we did, just ask! We NEVER create without a reason, so allow us the space to talk it over with you before you request a change.
We would love to hear what’s not working and where you envision us shifting, but try not to give us orders on what to do. Trust is SO important and you hired us for our expertise, so tell us what you’re wanting, and we’ll decide on how to execute.
Be Descriptive, but not
Directorial
Think Big Picture &
Stay On Brief
A big list of details to change doesn’t tell us how to improve the design as a whole and removes autonomy from us as creatives. Try to give bigger picture > minor details. Try to stay on brief and keep your audience and purpose in mind.
Be Honest, but Kindness & Gratitude are Appreciated
Being direct and telling us how you feel is so important, but a “thank you” and kindness goes a long way. Any comments about us as creatives are not welcome—keep it to the designs only!
It can be really deflating when all the comments are negative, and it doesn’t help us as much! Telling us what IS working and what ISN’T will help us move forward in the best way.
Balance the Negative
with the Positive
Organize Your Thoughts & Comments
We know there’s a lot! However, we recommend writing down your feedback and re-reading it before sending it to see if there’s any repeats or conflicting thoughts.
PROJECT Portal
You’ll get invited to our project portal via ClickUp, which will have everything you need to know like timelines, due dates, revisions, etc. We’ll be doing everything via ClickUp, so keep the link handy and notifications on!
CLIENT Tasks
Once you join ClickUp, you’ll see some client tasks already assigned to you! There are some things we’ll need you to tackle as soon as possible so that we can do our part in a timely manner. All the materials you need for these are in the description of each task in the portal.
KICK-OFF Call
In ClickUp, you should see a task titled “Schedule a Call” to talk strategy, chat about the project, and also answer any questions you have before we get started. This is mainly optional, so if you prefer to not do it, no problem!
START the Project
Yeehaw! After these things are done, we’ll start the project and get 1 step closer to the design of your dreams. Should you have any questions at any point during the project, just send us an email or chat via ClickUp.
client tasks →
CLIENT TASKS & Feedback
Please make note of the task we’ve assigned to you in ClickUp and when they are due ahead of time so you can prepare and work on them with enough time!
TIMELY Communication
Please make sure you’re respond to ClickUp messages and emails promptly! If anything happens, just let us know and we can work through it together. Also, pls be kind (we’re sensitive).
PAYMENTS & Timelines
If you’re late with any of your tasks, it sets our side back. Let us know if you anticipate any delays and we’ll do the same! Please make sure all payments are paid on time so we can focus on the design part.
TIPS for Success
- Turn on notifications for ClickUp!
- Put your task deadlines in your calendar
- Put payment deadlines in your calendar
- Check that you have access to all the platforms
- Start your tasks ASAP
studio policies →
Schedule meetings with us via this link We prefer ClickUp chats & comments over email and we like to avoid meetings if it’s something we can do via chat! P.S. Please don’t try to reach us via Instagram DM.
MEETINGS & Messages
Sometimes we work at night or on the weekends, but that doesn’t mean we’re reachable at those hours! Business operates M-T from 10am to 5pm / F 10am to 1pm and we like to take holidays off.
BUSINESS Hours
LATE PAYMENT > 5 days = fee of $100 per each week
SUBSTANTIAL DELAYS = 20%*
RESCHEDULING/SUSPENSION FEE = 20%*
RUSH FEE = 20%
SUBSTANTIAL CHANGES = $150/HR
* If client delays project due to no response, then a 5% delay fee is added to restart the project.
(Fees represented are percentage of total project fee; ex. 20% delay fee for $4,000 project is a $800 fee)
ADDITIONAL Fees
next
copyright & legal →
FILE DELIVERY & Usage Rights
We will be sending you the full-resolution brand files and all the promised deliverables at the end of the project. However, we will retain copyright and not assign it to you until the final payment has been fulfilled. Should any balance be due and left unpaid, we will revoke all rights to all work.
PAYMENT Policies
By signing up to our payment plans, you’re agreeing to paying all payments in full in order to attain copyright use of the deliverables. This requires that you turn on Auto Pay and provide essential information like birthday and billing address. You also agree to the terms of our payment processor.
LEGAL FEES & Collections
In the event of default payments or evasion, we will have to pursue either legal action or debt collection. You are responsible for covering all legal fees and collection fees that are incurred during recovery.
NO EXCEPTION Policy
faqs →
Anytime you’re feeling unsure about everything, please let us know! This process should be fun and exciting, so it’s our mission to make sure you’re comfortable—not confused. You can either email us, send us a question via ClickUp, or schedule a call to talk over anything.
What if I’m confused or have a question?
Should I anticipate any additional costs?
If you need more time to complete a deadline or task, just let us know and we can make it work! However, if you’re anticipating significant delays, let us know so we can discuss potential rescheduling options or work around it.
What if I need more time for the project?
In your ClickUp tasks, we have listed everything that you need to get started! Whether it’s for branding, web, or collateral, we’ll make sure to let you know ahead of time. If you have a question about anything, just message us!
What should I have
prepared before we start?
Can I have multiple people work on this with me?
resources →
PLAYBOOK
File Storage
We’ll be using this platform to store all of our files and brand assets! It’s like DropBox, but better. At the end of the project payment, you’ll be receiving copyright assignment here too.
DUBSADO
Scheduler
We’ll be using this platform to handle all project tasks, timelines, and communication. It’s really important that you feel comfortable with the platform, so view the tutorial below:
CLICKUP
Project Management
We sent the proposal & contract that you used to book the project via this platform. You’ll get access to our client portal, where you can handle all payments and view your project docs
DUBSADO
Contract + Invoice
feedback guidelines →
Being direct and telling us how you feel is so important, but a “thank you” and kindness goes a long way. Any comments about us as creatives are not welcome—keep it to the designs only!
Be Honest, but Kindness & Gratitude are Appreciated
Think Big Picture &
Stay On Brief
It can be really deflating when all the comments are negative, and it doesn’t help us as much! Telling us what IS working and what ISN’T will help us
move forward in the best way.
Balance the Negative
with the Positive
We would love to hear what’s not working and where you envision us shifting, but try not to give us orders on what to do. Trust is SO important and you hired us for our expertise, so tell us what you’re wanting, and we’ll decide on how to execute.
Be Descriptive, but not
Directorial
Ask Questions and Understand the “Why”
We know there’s a lot! However, we recommend writing down your feedback and re-reading it before sending it to see if there’s any repeats
or conflicting thoughts.
Organize Your Thoughts & Comments
next steps →